Member Questions -- Are you ready to help support your
How long do I have to
There is no minimum, but you need to put at least $60
into your account to get started and keep your account
When can I start?
You will be able to pick-up your first box the very
next week when paying online. Confirmation details will
be supplied when you join.
Can I pick what comes
in the box?
Unfortunately, we are not able to substitute items or
even remove items from a box. This helps us to keep
our costs low for everyone.
Can I change my order
if I realize I need more or less produce?
You are able to change your subscription to a larger
or smaller box, as long as you do this by Monday afternoon,
for that week’s delivery.
want to by local produce, but I don’t know how
to cook some things?
Recipes are included with every box, our website has
more of our member’s favorites, and we also encourage
you to contact us if you need help. Our Farm Chef, is
an important part of our team, helping everyone cook
What else do I need to
If you haven’t already, refer to the policy letter
to review the basic agreement between our customers
and farmer. There are many things in the document that
are good to know in advance to have the best possible
CSA experience! It is written in plain English too,
do I get started?
Sign up online. Once you receive email confirmation,
you’ll know where to pick-up and when to start.
If you have any questions, ask your host for help, they
are graciously allowing us to use their space. Read
the newsletter, it will let you know of any important
activities that will keep you connected to the farm.
It also, will be emailed to you weekly, even if you
are on a biweekly schedule or if you are on vacation,
so that you can keep up with how things are going.
What does “Biweekly
A” and “Biweekly B” mean?
Our biweekly schedule is an alternating week schedule,
the A and B designate the week’s throughout the
To view the current week’s designation, click
is my account login?
This should be your email address where you receive
your newsletter and payment information. Please be sure
to include your name as on the sign off sheet in all
communications, and the email address that is your sign
in. Email me to change it if you get a new one. You
can change your password at any time from the login
have someone else pick up my box for me?
Yes, please let them know to take only the box with
your name and to check in with the host if necessary.
having problems getting to my pick-up site on time,
can I change my pick up location to another site?
Remember to respect the site hours. If you find yourself
having difficulty, check our site list for a more convenient
site. But, we can’t control what happens to your
box after the pickup times are over, so please don’t
contact us for a credit of any type if you didn’t
make it on time.
to take a week off?
You are able to stop service by placing a hold on your
account by Monday at 6 pm for that week’s delivery.
When you enter the dates for the delivery hold, please
make sure to enter days surrounding the delivery day
you need to skip. You will receive an email confirmation
for the hold and if you place it the week before, the
email will specify the next date for your delivery,
following the hold.
to change my billing information. Can you do that for
Occasionally you might need to update your credit or
debit card information. We do not have access to your
current or billing information for online payments.
You are able to change this information online, by clicking
on “Make Payment” once you have logged into
your account. If you need assistance to do this please
I stop the automatic payment system?
When you signed up you selected the automatic payment.
If you would like to pay as you go, just send us an
email, and we can take you off auto-pay. You are still
signed up for a continued subscription, so please let
us know if you would like to stop delivery.
I cancel my subscription?
Email or call us if you need to cancel, we are able
to stop deliveries, if we know by Monday.
I tell if there is bad produce in my box?
If there is something that is not acceptable in your
box, let us know within 48 hours.
We will provide a replacement item to you with your
next delivery. It may not be the same item because that
is dependent upon what is ready to harvest in the field,
but it will be of equal value.
offer gift certificates?
Please contact us and we will put this together for
offer home delivery?
There is a home delivery option available in many of
the cities we serve, please contact us to confirm if
we are able to get to your location. There is an additional
charge, per delivery, for this service.
You can log into your account online and see your balance
at any time! Recent payments are there, as well as the
weekly charges for delivery.
the Monday cutoff to make changes to this week’s
delivery, can I still make a change?
Please contact us and we will let you know if accommodations