Frequently Asked Questions

Prospective Member Questions -- Are you ready to help support your local farmer?

How long do I have to join for?
There is no minimum, but you need to put at least $60 into your account to get started and keep your account balance positive.

When can I start?
You will be able to pick-up your first box the very next week when paying online. Confirmation details will be supplied when you join.

Can I pick what comes in the box?
Unfortunately, we are not able to substitute items or even remove items from a box. This helps us to keep our costs low for everyone.

Can I change my order if I realize I need more or less produce?
You are able to change your subscription to a larger or smaller box, as long as you do this by Monday afternoon, for that week’s delivery.

I want to by local produce, but I don’t know how to cook some things?
Recipes are included with every box, our website has more of our member’s favorites, and we also encourage you to contact us if you need help. Our Farm Chef, is an important part of our team, helping everyone cook more.

What else do I need to know?
If you haven’t already, refer to the policy letter to review the basic agreement between our customers and farmer. There are many things in the document that are good to know in advance to have the best possible CSA experience! It is written in plain English too, not legalese.

How do I get started?
Sign up online. Once you receive email confirmation, you’ll know where to pick-up and when to start. If you have any questions, ask your host for help, they are graciously allowing us to use their space. Read the newsletter, it will let you know of any important activities that will keep you connected to the farm. It also, will be emailed to you weekly, even if you are on a biweekly schedule or if you are on vacation, so that you can keep up with how things are going.

What does “Biweekly A” and “Biweekly B” mean?
Our biweekly schedule is an alternating week schedule, the A and B designate the week’s throughout the year.
To view the current week’s designation, click here

Current Member Questions

What is my account login?
This should be your email address where you receive your newsletter and payment information. Please be sure to include your name as on the sign off sheet in all communications, and the email address that is your sign in. Email me to change it if you get a new one. You can change your password at any time from the login web page.

Can I have someone else pick up my box for me?
Yes, please let them know to take only the box with your name and to check in with the host if necessary.

I’m having problems getting to my pick-up site on time, can I change my pick up location to another site?
Remember to respect the site hours. If you find yourself having difficulty, check our site list for a more convenient site. But, we can’t control what happens to your box after the pickup times are over, so please don’t contact us for a credit of any type if you didn’t make it on time.

I need to take a week off?
You are able to stop service by placing a hold on your account by Monday at 6 pm for that week’s delivery. When you enter the dates for the delivery hold, please make sure to enter days surrounding the delivery day you need to skip. You will receive an email confirmation for the hold and if you place it the week before, the email will specify the next date for your delivery, following the hold.

I need to change my billing information. Can you do that for me?
Occasionally you might need to update your credit or debit card information. We do not have access to your current or billing information for online payments. You are able to change this information online, by clicking on “Make Payment” once you have logged into your account. If you need assistance to do this please contact us.

How do I stop the automatic payment system?
When you signed up you selected the automatic payment. If you would like to pay as you go, just send us an email, and we can take you off auto-pay. You are still signed up for a continued subscription, so please let us know if you would like to stop delivery.

How do I cancel my subscription?
Email or call us if you need to cancel, we are able to stop deliveries, if we know by Monday.

Who do I tell if there is bad produce in my box?
If there is something that is not acceptable in your box, let us know within 48 hours.
We will provide a replacement item to you with your next delivery. It may not be the same item because that is dependent upon what is ready to harvest in the field, but it will be of equal value.

Do you offer gift certificates?
Please contact us and we will put this together for you.

Do you offer home delivery?
There is a home delivery option available in many of the cities we serve, please contact us to confirm if we are able to get to your location. There is an additional charge, per delivery, for this service.

What’s my balance?
You can log into your account online and see your balance at any time! Recent payments are there, as well as the weekly charges for delivery.

I missed the Monday cutoff to make changes to this week’s delivery, can I still make a change?
Please contact us and we will let you know if accommodations are possible.

Rancho Piccolo      |     1120 Commerce Avenue # 7, Atwater, CA 95301      |     (209) 201-1053      |     ranchopiccolo@hotmail.com

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